Privacy Policy

1. General

This Privacy Policy describes how GOX CENTER GIBANJA IN DOBREGA POČUTJA (hereinafter: the provider) collects, processes, uses, and protects personal data of users who visit the online store or make a purchase. The provider operates in accordance with the legislation of the Republic of Slovenia and the European General Data Protection Regulation (GDPR), ensuring that personal data is handled lawfully, fairly, and transparently.

Personal data is used solely for the purposes for which it was collected and will never be sold or disclosed to unauthorized parties. The provider strives to ensure the highest level of privacy protection and data security, understanding that confidentiality of personal data is the cornerstone of modern online business.

By using the website, ordering products, or subscribing to newsletters, the user confirms that they are familiar with this Privacy Policy and agree to its terms.

2. Data Controller

The data controller is the company GOX CENTER GIBANJA IN DOBREGA POČUTJA, responsible for the secure and lawful processing of all personal data of website users.

Company Name: GOX CENTER GIBANJA IN DOBREGA POČUTJA Gorazd Knavs s.p.,
Address: Retje 25a, 1318 Loški Potok
Email: info@trening-oprema.si
Phone: 041 978 139

For any questions regarding personal data protection or exercising your rights, you can always contact the above email. The provider will respond to all inquiries as promptly as possible.

3. Types of Personal Data Collected

When visiting the online store or purchasing products, the provider may collect various types of personal data depending on website usage. Commonly collected data includes:

  • Full name of the user

  • Residential address and delivery address

  • Contact details (email, phone number)

  • Order and payment information

  • Purchase history

  • IP address and other data obtained via cookies

These data are collected to provide the user with a secure and reliable online shopping experience. In certain cases, data are collected automatically via web technologies, such as cookies, which help improve website functionality and product offerings.

4. Purpose of Personal Data Processing

User personal data is processed solely for purposes related to the operation of the online store, including:

  • Processing and fulfilling orders

  • Delivering products to the specified address

  • Issuing invoices and maintaining payment records

  • Communicating with the user regarding orders, complaints, or inquiries

  • Informing about news and promotions (only with user consent)

  • Analyzing website usage to improve user experience

The provider commits not to use the data for any purpose other than those for which the user voluntarily provided it.

5. Legal Basis for Processing

The processing of personal data is based on one or more legal grounds:

  • Contract performance: When the user places an order, data processing is necessary to complete the purchase and delivery

  • Legal obligation: Certain data must be retained in accordance with tax and accounting regulations

  • Legitimate interest of the provider: Improving services, sales analysis, website security

  • User consent: For newsletter subscription or receiving marketing communications

When processing is based on consent, the user can withdraw it at any time without negative consequences.

6. Data Retention

Personal data is retained only as long as necessary to achieve the purpose for which it was collected.

  • Order and invoice data are stored for at least 10 years in accordance with tax regulations

  • Contact data provided in inquiries is stored until communication concludes

  • Data collected based on consent (e.g., newsletters) is stored until consent is withdrawn

After the retention period, all personal data is permanently deleted or anonymized.

7. Sharing Personal Data with Third Parties

The provider will never sell or disclose personal data to third parties without a legal basis. Data may be shared only with trusted partners who facilitate service provision:

  • Delivery companies (e.g., Pošta Slovenije or provider’s contracted courier)

  • Payment service providers for card payments

  • External accounting services

  • IT support and website maintenance providers

All contractual processors are bound to comply with the same data protection standards and may only use the data within the agreed purposes.

8. Cookies

The online store uses cookies to ensure proper site functionality, save user settings, and analyze visits. Cookies are small files stored in the user’s browser and do not contain personally identifiable information.

Cookies improve the user experience by recognizing returning visitors, maintaining shopping cart contents, and providing statistical analysis of site usage.
Users can choose to accept or reject cookies and change this setting anytime in their browser.
More information about the cookies used is available in the Cookie Policy [PLACEHOLDER – link].

9. User Rights

In accordance with the law, every user has the right to:

  • Request access to their personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of personal data (“right to be forgotten”)

  • Restrict data processing

  • Object to processing based on legitimate interest

  • Request data portability in a structured format to another controller

Users can exercise their rights by sending a request to info@trening-oprema.si. The provider will respond within 30 days of receipt.

10. Data Security

The provider uses modern technical and organizational measures to protect personal data against unauthorized access, misuse, loss, or disclosure. All employees and external collaborators with access to personal data are required to maintain confidentiality and data security.

The website uses a secure HTTPS connection with encryption (SSL certificate), preventing third parties from accessing sensitive data during transmission. Security updates and access controls to databases are performed regularly.

11. Changes to the Privacy Policy

The provider reserves the right to amend, supplement, or update this Privacy Policy at any time, as required by changes in legislation, technical development, or business operations. All changes will be published on the website, and users will be informed of significant updates.

Continued use of the website after the publication of changes constitutes agreement with the updated policy.

12. Contact

For any questions, clarifications, or requests regarding personal data protection, you can contact us at:

Email: info@trening-oprema.si
Phone: 041 978 139
Address: Retje 25a, 1318 Loški Potok